Stop people using the unit, keep them away from any spilled waste and contact the rental provider promptly. Do not try to lift or drag the toilet upright yourself, and do not hose a spill towards a gutter or storm drain. From a safe position, note the unit’s location, visible damage and whether waste is near a drain or waterway.
Give the provider the site address, access instructions and a contact who can meet the crew. Ask what response is available, whether cleaning or replacement is needed, and what charges apply under the rental agreement; these are not the same for every company. If pollution has entered or threatens a storm drain, notify the local stormwater authority as well. For a Septic Pros rental, use our contact details to report the incident and confirm the next step.