Privacy
Privacy Policy
Effective date: July 14, 2026
Septic Pros collects only the information needed to respond to a service request, schedule work, provide service, and operate this website. This policy applies to information submitted through septic-pros.com and our website request forms.
Information we collect
When you request service, we may collect your name, phone number, email address, service requested, and the details you choose to provide. We may also collect limited technical and attribution information, such as the page you visited, referral source, and device context, to operate and improve the website.
How we use information
- Respond to service and quote requests.
- Schedule, coordinate, and provide requested services.
- Send service-related updates when you have separately agreed to receive text messages.
- Protect the website from spam and fraud, and improve website performance.
Text-message privacy
Providing a phone number does not by itself enroll you in SMS. We collect SMS consent only when you actively select the separate consent checkbox on a request form. If you opt in, Septic Pros may send messages about your request, scheduling, and service updates. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for help.
Septic Pros does not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for their marketing or promotional purposes. We may use service providers to operate our website, communications, and customer records, but they may use the information only to provide those services for Septic Pros.
How information is shared
We may share information with providers that help us host the website, prevent spam, deliver email, manage customer requests, or provide requested services. We may also disclose information when required by law or to protect the safety, rights, or property of Septic Pros, our customers, or others.
Data retention and security
We retain request information for as long as reasonably needed to respond to you, provide service, maintain business records, resolve disputes, and meet legal obligations. No online system is completely secure, but we use reasonable safeguards appropriate to the information we handle.
Your choices
You may ask us to update or delete information we hold about you, subject to applicable recordkeeping obligations. To stop text messages, reply STOP. For questions about this policy or your information, email [email protected].
Changes to this policy
We may update this policy when our practices or legal requirements change. We will post the updated version here with a new effective date.